Since each person has different needs and views there will always be some conflict in living and working with others. By understanding more of what goes on in conversation, we can become better team problem solvers and conflict navigators.

Dennis Rivers wrote in his book, Seven Challenges, that better communication skills mean that we can resolve problems and conflict by learning to listen to others more deeply, and by engaging in a dialogue of genuine give and take to generate solutions.

When you communicate with integrity, a number of advantages will follow. Firstly you will gain respect. If you show compassion and respect towards others, you will influence them to show compassion and respect towards you.

By communicating with integrity you will have more influence over others. Your being responsibly honest and more attentive will make people want to reach mutually beneficial agreements with you. It also means that you are more likely to get what you want, and for reasons you won’t regret later. Rivers explains that communicating with integrity means showing proper compassion and respect toward our conversation partners. This invites and influences them to do the same toward us.

Good communication skills will ensure respectful and well-ordered discussions, which can be of great help in conflict resolution. This will in turn allow you to build sincere and trusting long-term relationships.

You will also gain better health. Anger and resentment change the body on a cellular level; life-threatening illnesses can develop in your body through a defiant attitude and refusal to let go of issues or to forgive others. A peaceful attitude will make you feel good about yourself as well as helping you to resolve issues amicably.

OUTCOMES OF COURSE

You will learn to…

THE FACILITATOR / TRAINER

Elsabé Manning is an award winning Life, Executive and Business Coach; Facilitator; Author of Up The Corporate Ladder – Professionalism in the Workplace (available in all bookstores); Public Speaker and Consultant. She is the founder of Success Factory - a highly successful business, specialising in professionalism and communications training; performance management; leadership development; coaching, mentoring and team re-building. She consults with organisations on skills development; training and coaching for individuals and teams from foundation to executive level.

Organisations can book a closed course with Success Factory.

For more information or to book please contact Elsabé at elsabe@successfactory.co.za or phone her at 011 648 8969 or 084 371 9105.

TO AVOID DISAPPOINTMENT PLEASE BOOK AS EARLY AS POSSIBLE. PLEASE CONTACT ELSABÉ
AT elsabe@successfactory.co.za or
011 648 8969 or 084 371 9105.

	A deep new awareness of self and willingness to remain in integrity with others
	Team issues uncovered and respectfully dealt with
	Clear expectations
	Commitment from everyone to support each other
	Commitment regarding deliverables
	Team integrity
	Deeper understanding and empathy for others
	Team cohesion
	Team Mission aligned with organisation's Mission
	Team goals and objectives aligned with the organisation's goals and objectives
	Transparency
	Collaboration
	Trust, respect and loyalty for each other and the organisation
	Better communication, including improved feedback
	More effective leadership

Contactable references available.

PROFESSIONALISM IN THE WORKPLACE WORKSHOPS

Most organisations demand that their staff behave professionally at all times, but they do not offer any explanation of what that means, and staff do not readily admit their ignorance because they are 'supposed' to know what professionalism means. We simply assume that everyone knows how to conduct themselves in every situation. In addition many of us expect western manners and etiquette from all South Africans, leaving no room for error and totally disregarding African - and other - cultures.

A new, more professional mindset will help to create staff loyalty which will influence the way business is conducted; customer service is delivered and as a result, the bottom line.

Your professionalism is judged by others through the following - and other - behaviours and competencies, all of which are dealt with in detail in our workshops:

	image
	business etiquette
	telephone and e-etiquette
	manners
	communication - verbal, non-verbal (body language) and written
	relationships
	competence
	responsibility and accountability
	trustworthiness, empathy and compassion
	respectfulness
	emotional maturity

(Extracts from "Up The Corporate Ladder - Professionalism in The Workplace" written by Elsabé Manning –
available in all bookstores.)

Contactable references available.

PERFORMANCE EXCELLENCE WORKSHOPS

My workshops will develop high performance behaviours in individuals and teams in your organisation and align personal, team and organisational goals and objectives, thereby increasing staff loyalty, productivity and profits.

Managers will be better equipped to manage and lead staff due to clear and concise Key Performance Areas (K.P.A.’s) for every job and commitment from staff to improve productivity. Obstacles are removed and ‘enhancers’ are put in place to ensure the success of every K.P.A. of every job.

Contactable references available.

COST OF SUCCESS FACTORY’S WORKSHOPS: R15 000 for a maximum of 15 participants.

COACHING

The individual or team chooses the focus of conversation, while the coach listens and contributes observations and questions as well as concepts and principles which can assist in generating possibilities and identifying actions. Through the coaching process the clarity that is needed to support the most effective actions is achieved. Coaching accelerates the individual's or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices. Coaching concentrates on where individuals are now and what they are willing to do to get where they want to be in the future.

Results are a matter of the individual's or team’s intentions, choices and actions, supported by the coach's efforts and application of coaching skills, approaches, methods and tools.

Contactable references available.

Elsabé Manning is a Life, Executive and Business Coach. If you need direction with your business, career, finances, home, relationships, health, social, cultural, ethical and spiritual life, contact her at the following telephone numbers or e-mail address.

If you have any comments or questions please contact her on elsabe@successfactory.co.za